Shipping, Returns & Refunds

Once your order has been packed and sent, we’ll email you the tracking details so you can track its progress.

We take great care when selecting, wrapping and packing your order, and want your Spiral piece to arrive safely.

Please check your order carefully when it arrives. If an item arrives damaged or faulty, please contact us as soon as possible, preferably within 48 hours of delivery, and send us photographs of the item and packaging.

 We will assess the damage and work with you to arrange an appropriate remedy.

As our crystals are individually selected and the exact piece shown in the photograph is the piece you will receive, we do not offer refunds or exchanges for change of mind, incorrect choice, or simply deciding you no longer wish to keep an item.

 Return shipping costs are the responsibility of the customer, unless the item is faulty or arrives damaged.